These Terms and Conditions explain the rules applying to your use of the Truck Mechanic Wollongong website and to enquiries, booking requests and service arrangements made through the website, telephone or email.
By accessing this website or submitting a service enquiry, you agree to use the website in accordance with these Terms and Conditions.
A website enquiry or booking request does not by itself guarantee that a mechanic, workshop or service provider is available or that a particular repair can be completed at the vehicle’s location.
1. Acceptance of These Terms
These Terms and Conditions apply to your use of truckmechanicwollongong.com and to communications submitted through our booking forms, telephone number, email address or other available contact methods.
By using the website, you confirm that you have read and accepted these terms. If you submit information on behalf of a business, vehicle owner or another person, you confirm that you are authorised to do so.
If you do not agree with these terms, you should not use the website to submit a booking or service request.
2. Purpose of This Website
The website provides general information about mobile mechanical services for commercial vehicles, trucks, trailers and fleets in Wollongong.
Website content is provided for general information and enquiry purposes. It does not constitute a mechanical diagnosis, quotation, inspection report or guarantee that a particular service will be suitable for your vehicle.
3. Service Enquiries and Requests
You may submit a service request using the booking form, telephone number or email address displayed on the website.
A request may include information about:
- the vehicle type, make and model;
- the registration or fleet identification;
- the reported fault or maintenance concern;
- the vehicle’s current location;
- your preferred contact details;
- any relevant access or site information.
Submitting a request allows the enquiry to be reviewed and does not automatically create a confirmed appointment or service agreement.
4. Booking Information
You are responsible for providing complete and accurate information when submitting a booking or service request.
Incorrect or incomplete information may affect the ability to assess the enquiry, contact you, locate the vehicle or determine the equipment and service that may be required.
A booking is confirmed only when the proposed service details, location and attendance arrangements have been accepted by the relevant parties.
5. Quotes, Estimates and Pricing
Any price discussed before an inspection may be an estimate based on the information available at that time.
The final cost may depend on factors including:
- the actual cause and extent of the fault;
- inspection and diagnostic time;
- labour required to perform the work;
- parts, materials and consumables;
- vehicle location and accessibility;
- additional work authorised by the customer.
Where practical, additional work outside the initially discussed scope should be communicated before it is performed.
6. Service Availability
Service availability may depend on mechanic availability, vehicle location, site access, the nature of the fault, required equipment and the availability of suitable parts.
Information on the website must not be interpreted as a guarantee of immediate attendance, emergency response or completion within a particular period.
Attendance times and proposed schedules may change because of traffic, weather, earlier jobs, safety considerations or circumstances beyond reasonable control.
7. Vehicle Location and Site Access
You must provide a location where the vehicle can be inspected safely and lawfully.
You are responsible for:
- providing accurate location details;
- obtaining permission to access private property;
- providing reasonable access to the vehicle;
- disclosing known site or vehicle hazards;
- following reasonable safety instructions;
- ensuring an authorised person is available where required.
Work may be delayed, declined or stopped where the location, vehicle condition or surrounding environment presents an unreasonable safety risk.
8. Diagnosis and Repair Work
Initial information provided by telephone, email or booking form may help identify possible causes but does not replace a physical inspection or appropriate diagnostic testing.
Similar symptoms may be caused by different components. Repair recommendations may therefore change after the vehicle has been inspected.
Some repairs may not be suitable for completion at the vehicle’s location and may require specialist tools, replacement parts, lifting equipment or workshop facilities.
9. Parts, Materials and Components
Where parts or materials are required, suitability may depend on the vehicle specifications, availability and the scope of authorised work.
Replacement parts may vary by brand, manufacturer, specification, availability and price. Any specific part requirements should be discussed before the relevant work is approved.
Delays caused by unavailable, incorrect or back-ordered parts may affect the expected repair schedule.
10. Payments
Payment terms, accepted payment methods and the amount payable should be communicated as part of the relevant service arrangement.
Unless otherwise agreed, you are responsible for paying authorised charges connected with the inspection, diagnosis, labour, parts, materials and completed services.
Additional charges must not be inferred solely from this website. Charges should be based on the service arrangement and work authorised by the customer.
11. Cancellations and Rescheduling
Contact the relevant service provider as soon as possible if you need to cancel or reschedule an agreed attendance.
A cancellation or call-out charge may apply only where it was properly disclosed and agreed as part of the service arrangement.
An attendance may also be cancelled or rescheduled where access is unavailable, information supplied is materially incorrect, conditions are unsafe or the required service cannot reasonably be performed at the location.
12. Customer Responsibilities
When requesting a service, you agree to:
- provide accurate vehicle and contact information;
- describe known symptoms and warning indicators;
- disclose relevant previous repairs or damage;
- authorise only work you are entitled to approve;
- provide safe and lawful access to the vehicle;
- review proposed work before providing approval;
- pay valid charges agreed for authorised services.
13. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where services are supplied to a consumer, those services may be subject to guarantees that they will be provided with due care and skill, be fit for an agreed purpose and be supplied within a reasonable time where no time has been fixed.
Any limitation, disclaimer or exclusion in these terms applies only to the maximum extent permitted by law and does not remove rights that cannot legally be excluded.
14. Limitation of Liability
To the maximum extent permitted by law, we are not responsible for loss arising solely from inaccurate information supplied by a customer, unauthorised vehicle modifications, undisclosed defects, unsafe site conditions or a customer’s failure to follow reasonable advice.
Website information is general in nature and should not be used as a substitute for a vehicle inspection or professional mechanical assessment.
Nothing in this section limits liability where doing so would be unlawful.
15. Mechanics and Service Providers
A service enquiry may be handled or referred to an appropriate mechanic, workshop or service provider based on the nature and location of the request.
The specific service arrangement, scope of work, pricing and payment terms should be confirmed with the provider handling the request.
Information may be shared as reasonably necessary to review, respond to or arrange the requested service, subject to our Privacy Policy.
16. Website Content and Intellectual Property
Unless otherwise stated, the website design, written content, graphics, branding and original materials are owned by or licensed for use by Truck Mechanic Wollongong.
You may view and use website content for personal or internal business reference. You must not copy, republish, sell, modify or commercially exploit website content without permission, except where permitted by law.
Vehicle, manufacturer and product names may be trademarks belonging to their respective owners. Their mention does not imply endorsement, partnership or affiliation.
17. Acceptable Website Use
You must not use the website to:
- submit false, misleading or fraudulent information;
- impersonate another person or business;
- interfere with the website’s operation or security;
- introduce malicious code or automated attacks;
- collect information without lawful authority;
- use the website for unlawful or abusive activity.
Access may be restricted where website use presents a security risk or breaches these conditions.
18. Privacy and Personal Information
Personal information submitted through the website is managed in accordance with our Privacy Policy .
The Privacy Policy explains the types of information we may collect and how that information may be used, protected, disclosed and managed.
19. Changes to These Terms
We may update these Terms and Conditions to reflect changes to the website, services, operational practices or applicable requirements.
Updated terms become effective when published on this page. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.
20. Governing Law
These Terms and Conditions are governed by the laws applicable in New South Wales, Australia.
Subject to any rights that cannot be excluded, the parties submit to the jurisdiction of the courts and tribunals having authority in New South Wales.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
21. Contact Truck Mechanic Wollongong
Contact us if you have a question about these Terms and Conditions or a service request submitted through the website.
Contact Our Team
Include your name, preferred contact method, vehicle information and enough detail for us to understand your enquiry.